Privacy Policy

Last Updated: December 2025

This Privacy Policy explains how Kay’s Transport Inc (“we,” “our,” or “us”) collects, uses, and protects personal information provided by customers, carriers, partners, website visitors, and individuals who communicate with us, including through SMS messaging.

1. Information We Collect

We may collect the following categories of personal information:

• Contact Information: Name, phone number, business name, address.
• Business & Operational Information: Billing details, shipment details, driver and vehicle information.
• Technical Information: IP address, browser type, device identifiers, site behavior, cookies.
• Communication Information: SMS logs, call logs, customer support communications.

2. How Personal Information Is Used

We use personal information to:

• Provide courier, trucking, and transportation services
• Coordinate pickups, deliveries, and shipment updates (ETAs)
• Manage dispatch and routing operations
• Send service-related documentation and notifications
• Respond to customer service inquiries
• Maintain business records and comply with legal requirements

3. Sharing of Personal Information

We may share personal information only as needed to provide our services:

• Authorized service providers: drivers, dispatch systems, routing software, accounting systems, cloud service providers.
• Compliance/legal: law enforcement, regulators, or courts as required.

We do NOT sell or rent personal information to third-party marketers.

Required TCR Statement:
SMS consent is not shared with third parties.

4. SMS Messaging Policy

A. How Users Opt In

By providing your mobile number through our website, booking forms, service requests, dispatch communications, or by communicating with our team, you consent to receive transactional SMS messages related to our services.

B. Types of Messages Sent

• Pickup and delivery notifications
• Same-day courier and trucking updates
• Driver ETA updates
• Appointment confirmations
• Service and dispatch communications
• Customer service messages

C. How to Opt Out

You may opt out at any time by replying STOP to any SMS message.

D. Message Fees

Message and data rates may apply from your mobile carrier.

5. Data Security

We use industry-standard security measures including access controls and network protection to safeguard personal data. No method of transmission is 100% secure, and we cannot guarantee absolute protection.

6. Data Retention

We retain personal information only as necessary to provide services, meet legal obligations, and maintain operational records.

7. Your Rights

You may request to access, update, or delete your personal information where legally permitted.

8. Third-Party Links

Our website may contain external links. We are not responsible for their content or privacy practices.

9. Updates to This Policy

We may update this Privacy Policy at any time. Changes will be posted on this page with an updated date.

10. Contact Us

Kay’s Transport Inc
Website: https://kaystransport.com
Phone: (888) 316-8194
Address: 4640 Roosevelt Blvd, Philadelphia, PA, USA